Come and join to airBaltic as a

Customer Loyality & Engagement Advisor

AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with more than 20 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 30 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.

Add your own magic to our customers` experience. You will be a proud brand ambassador, taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our frequent flyer members. Your will be who give our customers memorable experiences, providing advice and guidance to help them find the right product that best suits their needs. You will be responsible to make every customer feel valued and individual to us. If you are deeply motivated by customer care and outstanding communication skills you are the right person.

Main responsibilities:
  • Answer customer phone enquires according to Service standards
  • Make, handle and process reservations following ticketing rules and procedures
  • Check and handle incoming customer enquiries e-mail
  • Check and handle reservation system queues
  • Issue airBaltic traffic documents in accordance with airBaltic rules and procedures
  • Support Loyalty partners with relevant information
  • Process reports according to procedures
Requirements:
  • University degree (can be student)
  • Fluent in Latvian, Russian and English or other required language
  • Well-developed oral and written communications skills
  • PC knowledge (MS Office)
  • Display initiative and ability to work individually and in a team
  • Open, extravert personality
  • Positive can-do attitude with problem solving approach to daily tasks, helpful, and flexible
  • Excellent interpersonal and communication skills
  • Customer service oriented person
We offer:
  • Training on Amadeus Reservation System and Loyalty program
  • A complimentary return flight to an airBaltic destination of your choice
  • Working in a developing and innovative European company
  • Multicultural working environment with professionals from 30 nations and unique networking opportunities
  • Social guarantees and competitive compensation package
  • Benefits associated with airline industry
  • Summarized working time
Apply till September 30, 2018

Please note that we will contact the successful candidates within 1 month after the last application date.

Apply now
Fill the form to apply
Please submit CV and Motivation letter only. If applicable, other documents will be required in later recruitment process steps
AS airBaltic Corporation (hereinafter – airBaltic) is committed to protect the privacy of personal information which it handles. This privacy policy recognizes the rights of individuals applying for... Read more