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Junior Customer Relations Representative

AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with more than 20 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 30 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.

Responsibilities:
  • To register, consider, investigate and answer on customers written applications claims, complaints, inquiries, suggestions according to airBaltic policy and mandatory laws and regulations
  • To calculate and assign the compensations according to airBaltic policy and mandatory laws and regulations
  • To enter data in Customer Relations CRM system in accurately and timely manner
  • To maintain high standard Customer Care service level in communication with customers and colleagues
Requirements:
  • Higher education/ Incomplete higher education
  • High level of responsibility and preciseness
  • Good communication skills (both verbal and in writing)
  • Positive attitude; customer/service oriented personality, willingness to help and assist
  • Very good command of Latvian, English and Russian languages (both verbal and in writing)
  • Estonian and/or German language knowledge will be as a preference
  • Computer literacy
What we offer:
  • Modern ways of work, including cross-functional teams, innovative tools, investments in the state-of-the-art technology
  • Social guarantees and competitive compensation package
  • Multicultural working environment with professionals from 30 nations and unique networking opportunities
  • Benefits associated with the airline industry (yup, you’re right, you will no longer care how much flight tickets cost)
Apply till September 30, 2018

Please note that we will contact the successful candidates within 1 month after the last application date.

Apply now
Fill the form to apply
Please submit CV and Motivation letter only. If applicable, other documents will be required in later recruitment process steps
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