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Sales and Service Advisor in Call Centre (German language skills)

AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with more than 20 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 30 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.

Responsibilities:
  • Answer customer phone enquires according to service standards
  • Make, handle and process reservations following ticketing rules and procedures
  • Check and handle incoming customer enquiries by fax and e-mail
  • Check and handle reservation system queues
  • Sell airBaltic ancillary products and services
  • Issue airBaltic traffic documents in accordance with airBaltic rules and procedures
  • Support Travel agencies and Partner airlines with relevant information
  • Process sales reports according to procedures
Requirements:
  • Fluent in German and English
  • Latvian and/or Russian language knowledge will be as a preference
  • Excellent interpersonal and communication skills
  • Customer service oriented person
  • Team player
  • Ability to work under pressure
  • High sense of responsibility and problem solving skills
  • Computer literacy
We offer:
  • Training on Amadeus Reservation System
  • A complimentary return flight to an airBaltic destination of your choice
  • Working in a developing and innovative European company
  • Multicultural working environment with professionals from 30 nations and unique networking opportunities
  • Social guarantees and competitive compensation package
  • Benefits associated with airline industry

Apply till September 30, 2018

Work location: Riga, Latvia

Please note that we will contact the successful candidates within 1 month after the last application date.

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Please submit CV and Motivation letter only. If applicable, other documents will be required in later recruitment process steps
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