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Sales and Service Advisor in Call Centre (Lithuanian language skills)

AirBaltic is one of the most desirable employers in Latvia. For several years we have been recognized as the Top Employer in various nationwide surveys. Stable company with more than 20 years of experience on the market and big promises for the future. We are dynamic and multinational – representatives from 30 nationalities are currently working with us. Our employees skills, knowledge, and competencies are the heart of our company’s performance management process.

Apply for Sales and Service Advisor in Call Centre (Lithuanian language skills)/ Pārdošanas un apkalpošanas konsultants/-e (Lietuviešu valodas zināšanas) and add your own magic to our customers` experience. You will be a proud airBaltic ambassador, taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our frequent flyer members. You will be responsible to make every customer feel valued and individual to us. If you are deeply motivated by customer care and outstanding communication skills you are the right person.

You will gain with us
  • Training on Amadeus Reservation System
  • A complimentary return flight to an airBaltic destination of your choice
  • Working in a developing and innovative European company
  • Multicultural working environment with professionals from 30 nations and unique networking opportunities
  • Social guarantees and competitive compensation package
  • Benefits associated with airline industry
  • *Monthly remuneration range 1000 - 1100 EUR gross in accordance with pre-defined remuneration policy for this position. The basic conditions of remuneration policy will be discussed with candidates invited for an interview

* As the company is dynamic in its operations, the remuneration as described above is valid only during the term of this advertisement and may change with the possible next job offer. Remuneration as described above is payable after probation period, for full shift, pro rata monthly depending on actually worked days.

We will entrust you to
  • Answer customer phone enquires according to Service standards
  • Make, handle and process reservations following ticketing rules and procedures
  • Check and handle incoming customer enquiries by fax and e-mail
  • Check and handle reservation system queues
  • Sell airBaltic ancillary products and services
  • Issue airBaltic traffic documents in accordance with airBaltic rules and procedures
  • Support Travel agencies and Partner airlines with relevant information
  • Process sales reports according to procedures
What You will need to succeed
  • Fluent in Lithuanian and English
  • Latvian and/or Russian language knowledge will be as a preference
  • Excellent interpersonal and communication skills
  • Customer service oriented person
  • Team player
  • Ability to work under pressure
  • High sense of responsibility and problem solving skills
  • Computer literacy

Apply till October 31, 2019
Apply now
Fill the form to apply
Please submit CV and Motivation letter only. If applicable, other documents will be required in later recruitment process steps
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